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Support2021-02-26T21:15:54+00:00

HM Hosting F.A.Q

Search Documentation, Knowledgebase And Watch Videos To Find Answers

100% Support is offered both through our ticketing system accessible from within the hosting system but also through WhatsApp or telephone on 01423 423068.

WordPress is dependent on the package you choose when checking out. If you have selected this package then it should install automatically.

We offer automatic daily backups, if you have any issues restoring then please reach out to support.

We don’t like to lock our customers into a contract. However, please bare in mind if you buy domains then this can prevent difficulties if you choose to leave.

When you order your hosting package then you can choose the package that you want to sign up for.

We can support your migration if you reach out to our support team. There is a one-off £60 charge for migration.

Yes, Domains are available from £5.99 and the cost can be even less if are transferring.

Yes, when you sign up for our hosting we automatically provide you with IMAP/POP access. You can also quickly configure your site for GSuite and Office 365.

Yes, our website is built to be responsive and your controls for the websites can be accessed online.

Our Hosting is scalable, where some hosting services limit what you do HM Hosting do not do this. We scale and grow server capacity as is needed.

Our standard hosting is on a shared platform, however as it is scalable this does not suffer from the slow down that is often seen on other hosting platforms. Adding plugins and unoptimised code can affect the speed and this is outside our control.

You can reach the office on 03330 509625 or our Harrogate office on 01423 423068.

E-mail: sales@cygnatech-hosting.co.uk or hi@cygnatech-hosting.co.uk

Once a customer has purchased our unlimited package, any additional purchases on their login will change the order value to £0. Please do not select an alternative hosting package.

The use-case can depend entirely on the user, WordPress is quickly becoming the standard and is very easy to administer.

Did you know that most of the internet is ran on a Linux server? So that is a big question when it comes to the package you should use.

We are unable to directly help you with SEO as part of your install. However, we do offer additional services and we can offer SEO support on a monthly basis or a one off deal.

Transferring your existing domain is quite simple, depending on the site you may need to unlock the domain and acquire an authorisation code.

Once you have this code we can transfer the domain.

HM Hosting has been built by Hamilton Technology Solutions Limited.

With 25 years of experience we can safely say you are safe with us.

Through Hamilton Technology, we do offer email migration.

Whether that is from your existing mailbox to your new site or to Microsoft 365 then we can help.

Simply get in touch today!

Support Articles

Our Expert Team Talk WordPress Hosting

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

We love Hosting
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Support Tickets Answered

We know from time to time questions happen, whether support is needed due to issues or a bit of hand holding is needed, we are here.

Fun Fact 2
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Group Photos Taken

We love photography, Liam our resident photographer has a massive passion for it. Check out the resources page for a link.

Coffee
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Cups of tea Sipped

Our hours may show up to 5 but our support is available until 12am, both coffee and tea is a regular occurrence.

Fun Facts
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Hours of Video Games

We all need to work, but especially during these difficult times downtime is essential. Work Hard & Play Hard.

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number

  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting